ChaiOne Insights: UX research

The Value of Industrial Design Thinking & UX

5 minutes read

Everything gets designed - clothes, chairs, cars, buildings, pens. Designers have to understand user needs in order to design something, this is a fundamental design philosophy.

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There are more than 100 ways in which you can bias users’ responses

0 minute read

 

Response bias is a general term that refers to the various conditions and factors that can influence users’ responses to surveys or interviews. The bias can be intentional or accidental and can arise from the way individual questions are phrased, the way the questionnaire as a whole is designed, and how the questionnaire is administered. Most importantly, with biased responses, the users’ feedback becomes inaccurate and misleading. This, in turn, can lead to poor design, incorrect...

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User Experience Research & User-Centered Design

16 minutes read

Investing in user experience (UX) by designing software through a user-centered design framework serves three primary functions:

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The Role of UX Research in Designing a Mobile App

4 minutes read

 

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Mapping Mobility Opportunities For A Facilities Engineer

4 minutes read

Facilities engineers are the unsung heroes of the oil field. While others are out searching for the latest and greatest, they are busy taking care of the fastly fading and forgotten facilities. We wanted to know how they use technology on the job and identify opportunities for mobile. So, we interviewed a couple facilities engineers who work in the production fields of Texas.

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UX is not UCD

3 minutes read

 

Just what is user experience (UX) and user-centered design (UCD)? Often, practitioners talk about these concepts as though they are the same which is problematic. Producing content that combines UX and UCD produces an unclear picture of our industry to outsiders, which makes services harder to sell, or at least requires lots of explanation prior to the sell. This industry will benefit by having clear definitions of each of these concepts and discussing them consistently. In pursuit of...

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Using User Research to Get Ahead of the Competition

5 minutes read

Mobile app demand is at an all-time high in both the business-to-business (B2B) and business-to-enterprise (B2E) domains as companies strive for an advantage against their competition. While third-party mobile tools are emerging and might seem like a quick and good solution, they are not always the optimal mobile strategy. Such off-the-shelf solutions, even when industry or work-role specific, are developed for no particular combination of users and company. Sometimes such products meet...

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Contextual Inquiries: What, How, and Why

5 minutes read

Conducting a contextual inquiry (CI) is one of the most powerful steps for studying a group’s UX and applying UCD. CI’s are just what you may think - it’s inquiring into the context of users’ everyday work and lives. It’s getting research out of the lab and into the field to discover what users do and how they do it. For teams aimed at redesigning enterprise software, contextual inquiries are a highly effective way to discover how work and activities can best be supported by novel technology....

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Top 5 UX Research Myths for Enterprise Mobile and Digital Solutions

5 minutes read

With industries from oil and gas to utilities to manufacturing seeking impactful digital and mobile solutions — business stakeholders, including CEOs and product leaders, are increasingly incorporating user experience (UX) into their business or product strategy.

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